Flight cancelled or delayed?
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SECURING THE RIGHTS OF AIR PASSENGERS
UK 261 Regulation
EU Regulation 261/2004
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Frequently asked questions
People who want to take off on their long-awaited vacation or return home after their trip usually rely on the flight taking off as planned. Unfortunately, it happens all the time that flights are delayed, cancelled or a connecting flight is missed. The good news for affected passengers: in such cases, passengers have extensive rights under EU Air Passenger Rights Regulation 261/2004 and may be entitled to a ticket refund or compensation. This is at least a small compensation for the inconvenience caused. The EU Passenger Rights Regulation applies to flights departing from or arriving in the EU. In the latter case, the airline must also be based in the EU.